FAQ
Common Questions
We value your inquiries and are here to help. Explore our frequently asked questions to find answers about our embroidery services and personalized gifts.
How long does embroidery take?
Our embroidery process typically takes 5 to 10 business days, depending on the complexity of the design and order volume. We commit to delivering high-quality products within this timeframe, ensuring your satisfaction.
What items can I personalize?
We offer a variety of items for personalization, including hats, shirts, custom 20 oz tumblers, and smart watch bands. Explore our collection to find the perfect item for your needs.
Can I return customized items?
Unfortunately, customized items cannot be returned unless there is a manufacturing defect. If you encounter any issues, please contact us within 7 days of receiving your order for assistance.
Can I custom order for an individual project or in bulk?
YES! Please email us at Chad@julepandjuniper.com, we would love to be able to serve your needs and will work with you to fulfill your custom needs. We look forward to working with you.